Apple ID is now called Apple Account, and the sign-in is the same: same email or phone number, same password. If you have forgotten the password, the right method depends on what you still have access to.
Best case: you have a trusted device
A trusted device is an iPhone, iPad, Apple Watch, Apple Vision Pro or Mac you already signed in to with two-factor authentication. If you are signed in on one, you may not need account recovery at all. Just change your password on that device. On a new device, tap “Forgot password?” on the sign-in screen and follow the prompts. If you will soon have access to a trusted device or number, Apple says to wait, because it makes things quicker.
No trusted device: have recovery factors ready
You may be asked for:
- Your trusted phone number, the one that receives your verification codes.
- A code from your recovery contact, if you set one up.
- Access to your Apple Account email address.
- The CVV of the credit card on the account. Apple warns that if the card issuer declines the verification, you will get an incorrect-information alert even when you typed it correctly. In that case choose “Don’t have access to this card.”
- A recovery key or physical security keys, if you set those up. The process differs for them.
Last resort: account recovery
If you cannot reset the password or provide the factors, request account recovery. Apple says this could take several days or more. Start at iforgot.apple.com in Safari on a device with iOS 17 or later or macOS 27 or later, or use the Support app on a borrowed device or at an Apple Store.
While you wait
- If you started on the web, turn off all your Apple devices during the wait.
- If you remember your password and sign in, that cancels the recovery request.
- Activity from a device still signed in also cancels it. If you can’t use that device, turn it off.
Can’t remember which email you used?
Try other addresses and phone numbers. Apple says any email or number associated with your account works to sign in.
Set yourself up so this is easy next time
Turn on two-factor authentication and keep your trusted number current. Our guide on Apple two-factor authentication shows how. And if the device itself is the problem, see what to do when you lose an iPhone.
Frequently asked questions
Is Apple ID the same as Apple Account?
Yes. Apple renamed it and says you can use the same email or phone number and password.
How long does recovery take?
Apple says several days or more.
Sources
Last checked November 3, 2026. Apple changes its instructions between updates, so if a menu looks different on your Mac, check the linked Apple page.